Service operations consultants are management experts with extensive skills and experience streamlining service operations. They manage processes like asset management, infrastructure monitoring, and change management and help enhance accountability through standardization of procedures and policies, for example establishing standardized help desk procedures. They also play an integral role in defining standardized service level agreements (SLAs) and implementing them across the company.

They also undertake service operations management, a process that catalyzes risk-free change implementation, introduces cost reduction measures, and enhances service process visibility. They help companies deploy operational processes that empower employees to be more proactive and productive, which improves service delivery and results in better customer experience.