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Check out Some Recent Projects of These Consultants
Improved Stakeholder Management, Financial Services
Guidance towards higher stakeholder satisfaction by using customer feedback, complaints and competitor comparisons as a basis for improvement towards more customer-centric practices.
Creating a Customer-Centric Culture, Wholesale Company
Roll-out of a Service redesign concept based on continuous improvement and predefined milestones. Reshaped the company culture to deliver more customer-centric services and heighten overall customer satisfaction.
Customer Service Efficiency, Insurance Company
Introduced an automated customer service platform to improve call center efficiency and enhance self-service offerings on the company’s website.
Customer Experience Improvement, Real Estate Agency
Pushed service speed, quality and pricing transparency to contribute customer experience improvement. This was done without alteration in offered services and extensive restructuring.