What Do AI-Driven Customer Service Consultants Do?
AI-driven customer service consultants help companies rationalize and deploy AI-driven customer service solutions to lower customer service lead times, enhance the customer experience, and reduce costs. For companies developing in-house AI-driven customer service solutions, AI-driven customer service specialists offer support in understanding AI best practices, securing required talent, and developing the project plan. Similarly, companies that are seeking to outsource development gain support in identifying and selecting vendors whose capabilities match set requirements.
AI-driven customer service consultants also integrate surveys and customer feedback loops that help companies derive insights from data, a process that improves AI-driven customer service processes. They also help companies minimize customer service resources by deploying automated solutions that significantly reduce the number of basic queries channeled to human agents.
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