Case Study | Interim COO: Operational Excellence for IT Service Provider

CLIENT

IT Service Provider

INDUSTRY

Tech / Service

CONSULTANT ROLE

Interim COO

LOCATION

United Kingdom

The Challenge

Inefficient Operations

The client, a major IT services company in the UK, was suffering from inconsistent project delivery timelines and a lack of effective communication across departments.

To tackle the challenge, the client sought an interim COO with strong operational expertise and a hands-on mentality to translate strategies into impactful initiatives.

Role of Consultport

Consultport proposed 4 strong candidates within 48 hours. The client interviewed 3 candidates and selected an ex-COO with 12-years experience in the tech sector. The interim COO started working with the client team a week after the initial request.

Approach

Strategy Evaluation

The interim COO evaluated current project workflows, assessed internal communication channels and identified opportunities to streamline processes.

"Revolutionizing Tech Services: The Interim COO Success Story"

Solution

Targeted Initiatives

The interim COO implemented a standardized project management framework, emphasizing streamlined communication channels, standardized workflows, and clear accountability measures. In addition, workshops and training sessions were set up for the employees to ensure clear understanding of the new framework.

To enable cross-functional collaboration, the interim COO introduced a centralized online portal where teams could share project updates and documents. Regular meetings were also held on the portal to allow knowledge exchange.

Results

Boosted Operational Efficiency

The project management framework enabled better planning and resource allocation, leading to a 10% reduction in project lead time.

The centralized portal streamlined communication, facilitated collaboration, and enhanced visibility into project statuses, contributing to effective decision-making and project delivery.

Overall, the initiatives proposed by the interim COO increased operational efficiency, enhanced customer satisfaction and secured a stronger competitive position for the client in the UK IT services market.