Together with the IT teams, the consultant identified cracks in the existing practices. They decided to collaborate with an external vendor specializing in fraud detection. The consultant evaluated multiple vendors and selected one which aligned with their products and security architecture.
The new fraud detection tool could rapidly analyze vast amounts of claims data and flag potential fraudulent activities for further investigation. The tool also came with a digital dashboard with data visualization and reporting features.
Before deploying the tool, the consultant conducted training sessions to equip the customer support team with the knowledge and skills to utilize the tool.