Improving Customer Experience in Private Banking
The client, a multinational financial service provider, sought to upgrade its private banking experience for its high net-worth customers in the Middle East.
The existing services were not meeting customer expectations, mainly due toΒ internal inefficiencies.Β The redundant paperwork and slow response times were leading to customer frustration and increase in operational costs.
The client sought aΒ customer experience consultantΒ with deep understanding of the private banking sector, the regionβs financial and cultural dynamics, and a track record of delivering innovative solutions.
ConsultportΒ proposed 4 strong consultant profiles within 72 hours. The client interviewed 3 candidates and selected an ex-Accenture senior consultant with private banking background and prior engagements in customer experience projects. The consultant started working with the client team 7 days after the initial request.
The consultantΒ conducted extensive market researchΒ to gain deep insights into the unique needs and preferences of high net-worth customers in the Middle East.
Consultport proposed 4 strong consultant profiles within 72 hours. The client interviewed 3 candidates and selected an ex-Accenture senior consultant with private banking background and prior engagements in customer experience projects. The consultant started working with the client team 7 days after the initial request.
The revamped private banking initiatives enhanced customer experiences, streamlined operations, and drove measurable gains in both satisfaction and acquisition.
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