Case Study |
Organizational Design for Global B2B Service

CLIENT

Global B2B
Service Provider

INDUSTRY

Business Services

CONSULTANT ROLE

Organizational Design
Consultant

LOCATION

Switzerland

The Challenge

Stale Growth due to Unstructured Organization

The client, an international B2B service provider, was grappling with an unstructured organizational framework. The lack of uniform standards and clear responsibilities between global and regional functions led to limited collaboration and sluggish growth.

“To realize further growth, we needed a structured organization with clearly-defined roles and responsibilities for our global and regional offices.” — Head of Operations

The client needed an organizational design consultant who could evaluate the current setup and recommend a new structure.

Role of Consultport

Consultport proposed 3 strong consultants within 72 hours. The client interviewed 2 candidates and selected an ex-BCG Senior Consultant with extensive project experiences in organizational design. The consultant joined the client’s team a week after the initial request.

Approach

Crafting the Blueprint for the New Organization

The consultant conducted in-depth analysis of over 500 Full-Time Equivalents (FTEs), identifying their key responsibilities and examining their day-to-day tasks. Afterward, the consultant utilized the RACI matrix to define crucial responsibilities for each function and specific role. Current capabilities and dynamics between global HQ and regional offices were also assessed to understand how they were collaborating and sharing decision-making responsibilities.

After the comprehensive assessment, the consultant explored several options for the new organizational structure. Considering potential cost savings, company synergy and growth potential, the consultant conceptualized a blueprint for the future organization.

“The blueprint not only captured the essence of the organization’s current state but also envisioned a future-ready structure.” — Organizational Design Consultant

Solution

Well-rounded Reorganization Plan

The reorganization plan elaborated on the set-up of a future-ready organization that promotes cross-functional collaboration between global and regional offices. One initiative involved strategically centralizing core corporate functions while granting regional offices more authority in the other functions, achieving balanced distribution of responsibilities.

The consultant proposed several resource optimization initiatives under the new organizational structure, including consolidating roles to avoid double-work and merging functional teams to maximize efficiency.

Results

Leadership Endorsement & Pilot Success

The reorganization plan was well-received by the leadership team. Several pilot programs had been implemented and seen promising results.

The clearly-defined roles between global and regional offices created synergies for collaborative innovation and localized market responsiveness. The resource optimization initiatives boosted operational efficiency and generated notable cost savings.