Organizational Design for Global B2B Service
The client, an international B2B service provider, was grappling with an unstructured organizational framework. The lack of uniform standards and clear responsibilities between global and regional functions led to limited collaboration and sluggish growth.
The client needed an organizational design consultant who could evaluate the current setup and recommend a new structure.
Consultport proposed 3 strong consultants within 72 hours. The client interviewed 2 candidates and selected an ex-BCG Senior Consultant with extensive project experiences in organizational design. The consultant joined the client’s team a week after the initial request.
The consultant conducted in-depth analysis of over 500 Full-Time Equivalents (FTEs), identifying their key responsibilities and examining their day-to-day tasks. Afterward, the consultant utilized the RACI matrix to define crucial responsibilities for each function and specific role. Current capabilities and dynamics between global HQ and regional offices
were also assessed to understand how they were collaborating and sharing decision-making responsibilities. After the comprehensive assessment, the consultant explored several options for the new organizational structure. Considering potential cost savings, company synergy and growth potential, the consultant conceptualized a blueprint for the future organization.
The reorganization plan received strong leadership support and delivered early successes through pilot programs, creating a more agile, efficient, and future-ready organizational structure.
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