HR Consulting: Boosting Employee Engagement for Cosmetics

CLIENT
Cosmetics Company
INDUSTRY
Consumer Products
CONSULTANT ROLE
HR Consultant
LOCATION
France
Low Employee Engagement

The client, a French cosmetics company, had beenΒ experiencing low employee engagementΒ for an extended period. As the company continued to expand, ensuring consistent cultural alignment remained challenging. With the absence of structured engagement initiatives, employees were disconnected and unaware of the company’s values. In addition, the hybrid working environment further hindered the development of a strong sense of belonging.

β€œThe lack of enthusiasm from the employees could be felt within the organization, which was negatively impacting our brand’s vitality.” — Head of HR

To solve the challenge, the client sought the assistance of anΒ HR consultantΒ with strong interpersonal skills and hands-on experience improving employee engagement.

Role of Consultport

ConsultportΒ proposed 3 top-tier consultants within 24-hours. The client interviewed all 3 candidates and selected a former Senior Consultant at McKinsey with rich experience in HR Consulting. The consultant started working with the client team 72 hours after the initial request.

Defining KPIs for Employee Engagement

The consultantΒ conducted a thorough analysis to understand the current engagement levels, and employee sentiments.

Collaborating with the client’s HR team, the consultantΒ identified crucial KPIsΒ including Employee Net Promoter Score (eNPS), Employee Referrals, and Employee Turnover.

The Results

The initiatives from the strategic plan were implemented in a structured manner and delivered tangible improvements in employee engagement, job satisfaction, and overall company culture.

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Strengthened Skills & Performance
Employees actively engaged in the tailored training programs, developing critical technical and interpersonal skills. This not only improved daily performance but also enhanced long-term career readiness, leading to greater satisfaction and loyalty.
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Improved Collaboration & Participation
The introduction of regular feedback sessions fostered open communication, encouraged transparency, and built trust between employees and leadership. In addition, friendly competitions created a spirit of teamwork, boosting collaboration across departments and strengthening workplace camaraderie.
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Cultural Alignment & Motivation
Symbolic recognition initiatives such as β€œTeam of the Month” and β€œValues Day” reinforced the importance of company values and visibly rewarded commitment. These cultural drivers boosted employee morale and reinforced the sense of belonging to a unified, purpose-driven organization.
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Positive KPI Impact
As a result of these combined efforts, the client observed a notable uplift in crucial KPIs for employer branding, including a 10-point increase in employee Net Promoter Score (eNPS), reflecting higher advocacy and stronger organizational loyalty.
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The consultant’s strategic initiatives transformed our work culture, breathing new life into our team dynamics.
- Head of HR of Cosmetics Company
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