Case Study |
Achieving
Agile Excellence
for Software
Powerhouse

CLIENT

Software Development Company

INDUSTRY

Tech

CONSULTANT ROLE

Agile Coach

LOCATION

United States

The Challenge

Struggles to Adopt Agile Approach

The client, a software development company based in the U.S., faced challenges in optimizing the performance of their product team to meet market demands. Despite initial experiments on agile methodologies, the product team struggled with communication gaps, frequent scope changes and limited collaboration. These issues led to missed deadlines and decreased customer satisfaction. As a result, the client sought the assistance of an agile coach to increase efficiency of their product development process.

Role of Consultport

Consultport proposed 4 candidates within 48 hours. The client interviewed all 4 candidates and selected a former senior consultant at Capgemini specializing in agile transformation. The consultant started working with the client team 5 days after the initial request.

Approach

Comprehensive Analysis

The agile coach conducted an in-depth analysis of existing practices and team dynamics within the company. Utilizing diagnostic tools and workshops, the agile coach identified critical pain points in the current workflow, including communication bottlenecks, lack of clarity in responsibilities, and absence of a unified vision.

Enhancing collaboration and performance: Agile coaching success story in the software industry

Solution

The Scrum Framework

The agile coach introduced the scrum framework and implemented initiatives including daily stand-up meetings, sprint planning and backlog refinement sessions. Relevant productivity tools, such as Jira and Trello, were used to complement these initiatives.

The agile coach also initiated regular retrospective sessions to allow the team to reflect on their performance and identify areas for growth, fostering a culture of continuous improvement.

Results

Increased Productivity & Customer Satisfaction

The agile initiatives led to a 15% increase in development velocity, a 10% reduction in product defects and a 5-point increase in Net Promoter Score (NPS).

Together, the enhanced development cycles, optimized product quality and improved customer satisfaction enabled accelerated growth for the client’s business, positioning them as the benchmark in the industry.