Point B

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Point B is a U.S.-based consultancy specializing in business transformation, customer experience, and technology strategy. Employee-owned and deeply collaborative, it works closely with clients to deliver pragmatic, results-driven outcomes. Point B’s flat, partnership-oriented model fosters long-term relationships built on shared accountability and entrepreneurial agility. Point B operates across industries such as healthcare, retail, financial services, and energy, offering services in digital transformation, customer journey redesign, agile delivery, and organizational change. The firm embeds teams directly within client environments, ensuring hands-on delivery and knowledge transfer. It brings particular expertise in implementing ERP and CRM systems, modernizing contact centers, and orchestrating enterprise-wide transformation programs. Its people-first culture, combined with a flexible, interdisciplinary approach, empowers clients to achieve enduring change with tangible ROI.