IZO

This consulting firm has been verified by Consultport.

IZO is a customer experience consultancy based in Spain, specializing in CX strategy, design, and measurement. It supports clients in Latin America and Europe with insights-driven transformation to enhance customer journeys and loyalty. IZO is known for its proprietary CX metrics and deep understanding of consumer behavior in Spanish-speaking markets. The firm offers services in customer journey mapping, voice of the customer (VoC), CX governance, service design, and culture transformation. IZO works with leading brands in banking, telecommunications, retail, and utilities, helping them operationalize CX strategies and align internal teams around customer value. It also provides benchmarking and analytics to help clients measure and improve customer satisfaction, loyalty, and emotional connection. With its emphasis on both insight and execution, IZO enables organizations to build distinctive customer experiences that drive differentiation and long-term value.