CXG

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CXG is a global customer experience consulting and services firm specializing exclusively in serving premium and luxury brands. It offers an end-to-end CX transformation framework, integrating customer insights, consulting, measurement, and training. With a presence in over 70 countries, CXG delivers tailored insights and strategies aligned with the expectations of discerning customers. Its services include brand performance audits, CX journey mapping, voice-of-the-customer platforms, and frontline training programs. CXG partners with leading brands in fashion, beauty, automotive, hospitality, and retail to enhance experience consistency across physical and digital channels. Its strength lies in understanding the nuances of luxury consumers and translating them into actionable improvements. By combining real-time data with expert advisory, CXG helps brands maintain loyalty, relevance, and distinction in a competitive premium market.