Setting up PMO for Fintech

CLIENT
Fintech Company
INDUSTRY
Financial Technology (Fintech)
CONSULTANT ROLE
PMO Consultant
LOCATION
Switzerland
The Challenge: Initiating IT Improvement Project

The client, a fintech company in Switzerland, sought to initiate an IT optimization project to improve operational efficiency and enhance collaboration among various IT teams.

With diverse initiatives from optimizing internal workflows to enhancing customer-facing applications, the project required extensive planning in the initial project stage.

The client enlisted the assistance of a Project Management Office (PMO) consultant to set up the project roadmap.

Role of Consultport

Consultport proposed 3 consultant profiles within 48 hours. The client interviewed all candidates and selected a former Project Manager at Roland Berger with extensive experience in setting-up and running PMOs for IT optimization. The consultant started working with the client team 5 days after the initial request.

The Approach: A PMO Set-up

Working closely with the CIO, the consultant started by developing the PMO charter, outlining PMO goals, milestones, workstreams, and KPIs.

A more detailed governance framework was then established to define project roles, decision-making responsibilities, and communication channels.

The Results

The establishment of a steering committee and comprehensive project documentation laid the foundation for alignment, governance, and a successful project launch.

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Comprehensive Project Documentation
The consultant developed detailed project documents, including a full project plan with execution, monitoring, and control mechanisms. These materials provided clarity and structure, ensuring that all teams were aligned on responsibilities and timelines.
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Stakeholder Alignment
Early engagement through the steering committee and communication plan secured buy-in from senior leaders and key stakeholders. This alignment minimized resistance and created a unified vision for the project.
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Successful Project Launch
With governance structures in place and a robust roadmap to guide execution, the project was successfully launched and moved into full implementation, demonstrating the effectiveness of the consultant’s structured approach.
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Lasting PMO Improvements
The consultant also instilled continuous improvement practices, ensuring that the PMO could evolve and strengthen beyond the engagement, driving long-term organizational benefits.
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Engaging the PMO consultant was pivotal in kick-starting our IT optimization endeavor, setting us on the path towards future project success.
CIO of Fintech Company
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