Interim HR: Navigating HR Challenges for F&B Scale-up

CLIENT
Food Delivery Scale-up
INDUSTRY
Food & Beverages
CONSULTANT ROLE
Interim HR Manager
LOCATION
Denmark
Steering & Optimizing HR Processes

The client, an international scale-up in food delivery, searched for an experienced interim HR manager for their Danish operations. The interim HR would be tasked to steer the HR team and improve payroll experience with external vendors.

“As a rapidly growing scale-up, we needed to optimize our HR operations to accommodate the expanding workforce and ensure seamless payroll processes.” — Head of HR

Role of Consultport

Consultport proposed 3 strong candidates within 24-hours. The client interviewed all 3 candidates and selected 1 candidate with 13-year HR experience in fast-paced environments. The interim HR manager started working with the client team 72 hours after the initial request.

Comprehensive Assessment

The interim HR initiated the project by conducting a thorough assessment of the client’s current HR operations and identifying key pain points. Collaborating closely with the HR team, the interim HR gained insights into specific challenges in recruitment,

performance management, and employee development. Additionally, the consultant evaluated existing vendor relationships and negotiating terms to uncover areas for improvements.

The Results

The HR initiatives delivered immediate improvements in core processes, strengthened vendor collaboration, and secured client confidence through a prolongation contract.

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Optimized HR Process
By introducing a standardized payroll process and incorporating advanced analytics into the HRMS, the consultant streamlined reporting, reduced errors, and created clarity around timelines, terms, and expectations.
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Informed Decision-Making
The upgraded HRMS generated customized reports on key HR metrics, enabling data-driven decision-making for the HR team. This allowed leadership to anticipate workforce needs and optimize resource allocation more effectively.
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Improved Vendor Performance
Regular vendor meetings aligned expectations and fostered transparency, resulting in stronger collaboration and measurable improvements in vendor reliability and service delivery.
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Prolongation Contract for Continued Impact
Impressed by the success of the three-month engagement, the client extended the consultant’s contract to ensure long-term improvements in HR operations, laying a sustainable foundation for HR excellence.
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We’re impressed by the interim HR’s ability to quickly identify pain points in our HR operations and offer practical solutions.
Head of HR of Food Delivery Scale-up
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