Building Robust Operations for Energy Scale-Up

CLIENT
Solar Energy Scale-Up
INDUSTRY
Renewable Energy
CONSULTANT ROLE
Interim COO
LOCATION
Germany
The Challenge: Optimizing Internal Operations

The client, a fast-growing scale-up specializing in household installation of solar panels, embarked on an optimization project toΒ improve installation quality, material management, and fleet management.

The client looked for anΒ interim COOΒ with specialized expertise in operational enhancement, hands-on ability to turn strategy into initiatives and a growth mindset to succeed with the scale-up.

Role of Consultport

ConsultportΒ proposed 2 strong candidates within 24 hours. The client interviewed both candidates and selected an ex-COO with 13-year experience working in startup/scale-up environments and working knowledge of the residential installation space. The interim COO started working with the client 72 hours after the initial request.

The Approach: Process and Partnership Assessment

The interim COOΒ conducted a thorough assessmentΒ across installation sites, material supply chains, and the vehicle fleet. Working closely with different departments,

the interim COO identified bottlenecks and areas for improvement while aligning the organization around a shared vision for operational excellence.

The Results

The targeted operational initiatives streamlined fulfillment processes, built stronger partnerships, and significantly elevated customer satisfaction.

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Quality Fulfillment
The introduction of an automated order processing system and quality assurance checkpoints reduced lead times and improved installation quality. Customers benefited from faster, more reliable service delivery.
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Enhanced Partner Collaboration
The launch of a centralized partner portal and regular joint planning sessions fostered stronger collaboration with external partners. This transparency and shared visibility helped build trust and improved coordination across the supply chain.
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Improved Customer Satisfaction
With greater speed, accuracy, and consistency in order fulfillment, the company achieved a significant increase in customer satisfaction, strengthening loyalty and driving positive feedback from clients.
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Business Growth Opportunities
The improved fulfillment process not only enhanced the customer experience but also supported new customer acquisition, positioning the business for growth and expanding its competitive edge in the market.
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The partnership with the interim COO was instrumental in reshaping our operations. The results speak for themselves.
- CEO of the Solar Energy Scale-Up
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