Interim Chief of Staff for PE-backed Digital Service

CLIENT
Mid-market PE Firm
INDUSTRY
Consumer Service
CONSULTANT ROLE
Interim Chief of Staff
LOCATION
France
The Challenge: Driving Strategic Initiatives for PE Portfolio Company

The client, a mid-market PE firm, wanted to drive strategic initiatives within one of its portfolio companies, a consumer digital service provider.

The CEO of the portfolio company was seeking an experienced strategy consultant to act as Interim Chief of Staff (CoS). The interim CoS would advise the leadership on strategic topics, such as nurturing high-potential employees, aligning talent development strategy with the growth strategy, and pursuing M&A opportunities in the digital services sector.

Role of Consultport

Consultport proposed 4 strong consultant profiles within 24 hours. The client interviewed 3 candidates and selected a former McKinsey Engagement Manager. The interim CoS started working with the client 72 hours after the initial request.

The Approach

To kickstart the Talent Development Program (TDP), one of the CEO’s key initiatives, the interim CoS conducted personal interviews with HR leaders, current employees, and relevant stakeholders to understand perspectives and expectations. The interim CoS also facilitated cross-functional workshops involving HR, department heads, and future program participants to align vision and goals.

Simultaneously, the interim CoS worked closely with the leadership team to align talent development initiatives with the company’s growth objectives and strategic priorities. For the M&A topic, the interim CoS collaborated with internal teams to conduct thorough market research, identify gaps in the product portfolio, and develop an M&A strategy to address these gaps.

The Results

The initiatives introduced by the interim CoS strengthened leadership pipelines, improved employee retention, and supported deal generation in the M&A process.

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Talent Development Initiatives
The launch of the Talent Development Program (TDP) provided a competency framework with career development plans, mentorship programs, and coaching sessions, equipping employees with the tools needed to grow into leadership roles.
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Improved Talent Retention
High-potential employees showed greater retention rates thanks to clearer career paths and development opportunities. The strengthened pipeline enabled the company to fill several managerial positions internally, reducing reliance on external recruitment.
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M&A Success
On the M&A side, the interim CoS implemented a structured due diligence process, ensuring rigorous evaluation of acquisition opportunities. The PE firm advanced to discussions with a strategic partner, marking a significant milestone.
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Stronger Organizational Resilience
By simultaneously focusing on people development and deal generation, the client achieved long-term organizational resilience, balancing talent continuity with external growth opportunities.
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The Interim Chief of Staff was a great partner that helped realize the management team’s vision with his hands-on approach.
CEO of Consumer Digital Service Provider
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