Achieving Agile Excellence for Software Powerhouse

CLIENT
Software Development Company
INDUSTRY
Tech
CONSULTANT ROLE
Agile Coach
LOCATION
United States
Struggles to Adopt Agile Approach

The client, a software development company based in the U.S., faced challenges in optimizing the performance of their product team to meet market demands. Despite initial experiments on agile methodologies, the product team struggled with communication gaps, frequent scope changes and limited collaboration. These issues led to missed deadlines and decreased customer satisfaction. As a result, the client sought the assistance of an agile coach to increase efficiency of their product development process.

Role of Consultport

Consultport proposed 4 candidates within 48 hours. The client interviewed all 4 candidates and selected a former senior consultant at Capgemini specializing in agile transformation. The consultant started working with the client team 5 days after the initial request.

Comprehensive Analysis

The agile coach conducted anΒ in-depth analysis of existing practices and team dynamics within the company. Utilizing diagnostic tools and workshops,

the agile coach identified critical pain points in the current workflow, including communication bottlenecks, lack of clarity in responsibilities, and absence of a unified vision.

Increased Productivity & Customer Satisfaction

The introduction of the Scrum framework accelerated development cycles, improved product quality, and boosted customer satisfaction, delivering measurable business impact.

case study
Enhanced Development Velocity
The agile initiatives drove a 15% increase in development velocity, enabling faster delivery of new features and improvements. This positioned the client to respond more quickly to market demands.
case study
Improved Customer Satisfaction
By reducing inefficiencies and incorporating regular feedback loops, the client achieved a 5-point increase in Net Promoter Score (NPS), reflecting higher customer trust and satisfaction with the product experience.
case study
Optimized Quality and Efficiency
Stronger sprint planning and backlog refinement practices led to a 10% reduction in product defects, minimizing rework and freeing resources for innovation and higher-value tasks.
case study
Industry Benchmark for Growth
The combination of improved velocity, product quality, and customer sentiment created accelerated growth opportunities, positioning the client as a benchmark for agile adoption and performance within their industry.
case study
Thanks to the agile coach, we were able to transform our teams into high-performing units, delivering quality software faster and exceeding customer expectations.
- CPO of Software Development Company
Find and Book Consultants, Easier Than Ever Before
We find the perfect consultant in 3 simple steps.
case study
Ready to get access to the world's best consultants?
Get in touch
Hide

"*" indicates required fields

This field is for validation purposes and should be left unchanged.
Name*