data-driven service, From B2B Service to Data-Driven Service Provider


  • Project Industry: B2B service provider

  • Functional topic: Data strategy

  • Needed support: Data strategist with business view

  • Duration: 3 months

01. Project objective

The client wanted to scale their business and develop a strategy to turn a B2B service into a data-driven company.

02. Approach

The aim was to develop a strategic plan that would scale the company from a B2B service provider to a business that was built on data and operated in a data-driven way. The project had to start at the most basic level: assessing requirements and resources. Once they defined the requirements for transforming into a data-driven company. Then, the project identified the resources that needed to be developed both internally and externally. Drilling down into the technology set-up, the project made a comprehensive list of the technological prerequisites. This included recommendations on architecture, data warehouse, tools and tech. 

Lastly, the project identified the appropriate data streams and tracking mechanisms for successful data-driven operations.

03. Results

The project delivered a comprehensive and actionable strategy for the transformation of the client’s business into a data-driven company. To kick of the process, the project defined the requirements, technologies and tools needed for successful transformation. The board of management of the client company also had a decision memorandum that detailed the strategy and contained the pros and cons of the suggested transformation prior to implementation and recommended a course of action on the critical decisions necessary for the digital transformation of the client’s business.

04. Feedback

Thanks to the project we were able to take a step closer to our vision of converting our B2B service into a data-driven powerhouse.

(Managing Director)